How can you put a price on service? In my book, you can’t. I grew up in a service industry family business, so I fully appreciate when I see and feel quality service. It’s impossible to fake. If it is fake you can actually feel it, it is palpable. What goes on at Brian Harris Used Cars is the real deal. They like people and they like they’re jobs. This is apparent throughout the entire process. I’ve bought two cars in the last two years from them. I financed one with a trade in and the other I purchased for cash with no trade in. Either way made no difference, they were both seamless. We all know how it feels to get the high pressure sales pitch on a car and there is none of that at this dealership. I’m not in the car business, but I assume that if you’re selling the best cars on the market for the best price, the car sells itself. That is what’s going on here. Under no circumstances can I imagine purchasing a car anywhere else. Why would I? Brian and Fran Harris are top shelf business people and it shows in the staff. Guillermo Peralta is a GM that doesn’t hide in his office. If you want to speak to him, he is right there. The salesmen that I encountered, Daniel Escamilla and Ricardo Escalera, couldn’t be better gentleman. The girls in the office, Emily and Samantha, are always smiling and ready to help. Job well done out there.
I have never written to any other business a personal testimonial, that’s how impressive this company is.
A special thank you to the owners of Brian Harris Used Cars, and also to your employees Jerry and Glen. Recently my husband and I purchased a 2002 Toyota Camry from you. Unfortunately the check oil light and check engine light came on. Jerry diagnosed the problem and said not to worry that it would be taken care of. It definitely was because, another problem was found and a new/used motor was replaced in the car. Even with the additional problem arising there was no hesitation or questions asked, it was ALL taken care of. Now that's excellent customer service!!! We thank you for your honesty, many people now a days wouldn't have been. We are impressed with your integrity as a company. You definitely went above and beyond our expectations. We would like you to know, we are very pleased with the vehicle. Everything runs and functions perfectly. We are so very glad we decided to purchase a vehicle at Brian Harris Used Cars. And in the future, when we decide to purchase another vehicle, we will definitely go to Brian Harris Used Cars. We've already been telling our friends and family about you. Thx again! Jared and Alicia VanDeVenter
"Brian Harris Used Cars really treats you like family. You get no pressure, no hassle, no run-around. I would highly recommend anyone looking for a good quality used car at a fair price to visit Brian Harris." Doug Johnson- Grant Mortgage
"In the sales industry, customer satisfaction is the key to being successful. Quality products at a fair price backed by good service earn customer satisfaction. I have found that to be true at Brian Harris Used Cars and look forward to purchasing my next vehicle (#6) at Brian Harris Used Cars." Scott Smeback- Business Development Manager Coca-Cola Bottling Yakima/Tri-Cities
"We get good quality used cars at a fair price every time. If Brian doesn't have the vehicle we need on his lot, he finds it for us." Phil Hull- Facilities Manager Zirkle Fruit Company
"Every time I've had Brian find a certain vehicle for me or my relatives he has found me the color and miles that I wanted at the best price. After being in the restaurant business, I know how important customer service is. Because of the way I was treated and the service I received I would not buy a car anywhere else!" Bob Jones- Mayor for the City of Selah
"Being new to the Yakima Valley and not knowing who to trust in the automobile industry, I was directed by several people to go see Brian Harris Used Cars. I purchased five vehicles. Since then my company has purchased multiple sales rep cars and commercial trucks. I couldn't be happier with the service I have received. I have also used their consignment program which saved me time and headaches, and most of all made me more money." Chuck Colmenero- President and CEO Dwinells Visual Systems
"In 2012 I purchased a 2006 Ford F250 from Brian Harris Used Cars in Selah, WA. My sales person was Rick Escalera and he made the whole vehicle buying process a cakewalk! Rick knew his business and helped me find just what I was looking for in just a few short days! I would definitely buy from them again." Debra Fletcher
"Rick and the rest of the staff are the best around! Their customer service is off the charts. You're always greeted with a smile and a handshake! Brian Harris Used Cars is the best place to buy a car around. I got an 08 Chevy Impala close to a year ago. It runs just as well today as the day I drove it off the lot thanks to the maintenance and care the mechanics on hand take. I couldn't have asked for a quicker or less complicated process for getting a new car. This is the only place I'll ever need to go to get a high-quality vehicle again!" Tyler Porter